Last Updated: [7/31/2024]
At Smokezone UAE, we strive to provide our customers with the best products and services. We understand that sometimes a product may not meet your expectations. This Refund and Returns Policy outlines the conditions and processes for returning products and obtaining refunds.
Returns
Eligibility for Returns:
- Products must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Opened or used vape liquids.
- Clearance items or products marked as final sale.
- Products damaged due to misuse or mishandling.
Return Process
- Initiate a Return:
- Contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate the return process. Provide your order number and the reason for the return.
- Return Authorization:
- Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. Please include this RMA number with your returned product.
- Shipping the Return:
- Pack the product securely in its original packaging.
- Ship the product to the following address:
[Your Return Address] - We recommend using a trackable shipping service to ensure the safe return of your product. Smokezone UAE is not responsible for items lost in transit.
Refunds
Refund Eligibility:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
- Partial refunds may be granted in cases where items are returned in a condition that is not considered new and unused.
Exchanges
- If you received a defective or damaged product, please contact us at [Your Email Address] or [Your Phone Number] to arrange for an exchange.
Late or Missing Refunds
- If you haven’t received a refund within the specified time frame, please check your bank account again.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: [smokezoneuae@gmail.com]
- Phone: [+971569639010]
- Address: [Dubai]
Thank you for shopping at Smokezone UAE. We value your business and strive to provide you with the best possible service.
Feel free to customize this policy to better fit your company’s specific processes and legal requirements.